Basic RGBSupport

If you are having technical problems using this website, purchasing the test, accessing the testing platform, or retrieving your results, please review the following frequently asked questions for assistance. If you do not see your problem listed below or require additional assistance, please EMAIL or call 866-325-9907 during MMC office hours Monday–Friday, 9am to 5pm EST. **

**Please note that we do not store test results and are unable to provide copies of test results. It is your responsibility to download, save, and/or print your test results. Once you close out of the testing platform, your results will no longer be retrievable. A new test will need to be purchased and taken should you lose or fail to save your results report.**

What do I do if I didn’t receive my confirmation email?

If you do not receive a confirmation email, please check your spam/junk folder (the sender will be “MMC Concussion Tests”). If you do not see the confirmation email in your spam/junk folder, please EMAIL or call 866-325-9907 during our office hours Monday–Friday, 9am to 5pm.

How do I get my baseline cognition test results?

Upon completion of testing, you will be provided with a link to a downloadable PDF that will contain your report of baseline results. You will be responsible for downloading and/or printing this PDF and keeping it for your records. Once you close out of the testing platform, your report PDF will not be stored by the testing platform or by MMC Concussion Tests, and will not be retrievable through the testing platform. It is the responsibility of the test taker and/or his or her parent/guardian to download, save/print the report PDF once the test is complete. It is the responsibility of the test taker and/or his or her parent/guardian to share the baseline report with his or her physician.

What do I do if I didn’t download and save or print my results report?

Test results are not stored by MMC Concussion Tests or Concussion Vital Signs. If the test taker/parent fails to save the PDF report onto his or her computer and also fails to save a printed copy of the PDF, the results will be lost and will not be retrievable. Another test should be purchased and taken in order to obtain new results. No copies of test reports will be provided by MMC Concussion Tests or Concussion Vital Signs. Downloading and saving/printing test results (provided to the user in PDF format upon completion of the test) are 100% the responsibility of the test taker and/or his or her parent/guardian.

Why can’t I access the testing platform?

  1. Make sure you are using the correct access/license code (provided in the confirmation email following purchase of the test).
  2. Make sure your access/license code has not expired. Your access/license code will expire 7 days after date of purchase or after completion of 1 test (including tests with “invalid” scores), whichever comes first. There will be 1 opportunity within the 7 days to retake the test using the same access/license code for those individuals who were unable to complete the test.
  3. Did the test taker receive an invalid score the first time he or she used the license/access code? If so, that access/license code is no longer valid. Those who receive invalid test results will not be permitted to use the same access/license code for test re-takes. Should an individual who receives invalid results wish to retake the test, a new test and access/license code will need to be purchased.
  4. Ensure that your browser is up to date. The cognitive baseline testing platform works on most current web browsers. If you are having problems accessing the testing platform, consider downloading and testing with an alternative browser, such as Firefox, Safari, or Chrome.
  5. Confirm that your computer is connected to the internet and has a reliable, broadband connection.
  6. Do not attempt to take the test using a tablet or smartphone. The testing platform can only be taken on a computer connected to the internet.
  7. To optimize the computer system’s performance while running the test, the following is recommended: No other applications should be in operation during testing; no background system services should be running; the computer should be free of viruses and pop-ups (e.g., ad-ware, spy-ware, etc.); no virus scanning, ad-ware scanning, or spy software scanning software should be actively running during subject testing; the screen saver option should not be active during subject testing; power management functions should be disabled (laptop); any software update functionality on your computer should be set during times testing would be unlikely.

Can I take the baseline cognition test offline?

No. Testing requires a reliable, broadband network connection.

Can I take the test on my tablet/iPad or smartphone/iPhone?

No, this test can only be taken on a computer. Testing can be done on any laptop or desktop computer that has a browser and persistent internet connection.

What do I do if I was unable to finish the test and it timed out?

If the test taker is unable to finish the test due to unavoidable circumstances (e.g, power outage, interruption in internet service), the test taker will be permitted 1 free test retake using the same access/license code. The re-test must be taken within 7 days from the purchase date; after 7 days, the access/license code will expire, and the individual will need to purchase a new test in order to be re-tested. Test takers who receive invalid scores and wish to take the test again must purchase a new test. An incomplete test is not the same as an invalid test. An incomplete test would be due to unavoidable circumstances that interrupted the ability of the individual to continue submitting answers. An invalid score means the individual finished the test but either did not try his or her best (e.g., randomly hitting keys) or didn’t understand the instructions.

What does “Invalid” mean on my test results? What do I do if I receive “Invalid” results?

Testing results of the baseline cognitive test can be scored as invalid if the testing subject does not put forth his or her best effort during the testing process (e.g., randomly hits keys, or hits the same key over and over). Testing subjects can also misunderstand or not read the instructions and score abnormally low on a particular test. If “Invalid” results are noted on the report, the parent/test taker should consider the following: Do the testing results reflect an understanding of the test and the instructions? Did the testing subject put forth his or her best effort? Did he or she get a good night’s sleep before testing? Does the subject have poor vision and need his or her glasses? Do the results suggest willful exaggeration (e.g., sandbagging)? Before retesting, the subject should be reminded to give a good testing effort. Upon retest, should a subject test abnormally low again triggering yet another “invalid” test (“NO” displayed in the validity score section of the report) and the parent or clinician believes it was the test taker’s best effort, further evaluation or referrals should be considered (e.g., evaluation of reading skills and ability).

If you or your child receives “invalid” test results and would like to take the test again, another test must be purchased. There are no retakes using the same access/license code if a test is completed, even if it shows invalid results. It is strongly recommended that a new test be purchased, so that you or your child are able establish a valid baseline score.

Why does “N/A” appear under the “Compared to Peers” column?

While this testing system can establish a cognitive baseline for anyone 10 years of age or older, the “Compared to Peers” information on the baseline report is only available for those individuals aged 10 to 25 years. An “N/A” in the “Compared to Peers” column will appear in reports of individuals older than 25 (or younger than 10) and does not affect the results of the baseline status assessment (i.e., the results of the assessment would be the same with or without the “Compared to Peers” information). Please note this assessment tool is not suitable for individuals younger than 10 years of age.

**Please note that we do not store test results and are unable to provide copies of test results. It is your responsibility to download, save, and/or print your test results. Once you close out of the testing platform, your results will no longer be retrievable. A new test will need to be purchased and taken should you lose or fail to save your results report.**